For example, I'm unilingual and just a week ago a passenger said, “I'd like to be served in French. I thought you were all bilingual.” The company has given me, as a unilingual person, a tool to say, “Un instant, s'il vous plaît”, which I think means “Just a moment, please”, so I would have to go the.... That particular day, we had one French speaker. He was working in a different part of the airplane, so I had to suspend service, call this person, and say, “Anthony, I'm really sorry. I need you to come up. A passenger wants to be served in French.”
A few minutes later Anthony came and I did something else. He took care of everything because we have good people and they know how to serve well, and then he went back to his position. When Anthony came, I made sure that I found out everything this passenger required from the menu, drinks, when he'd like to go to sleep, if he'd like to be woken up, so that the passenger felt comfortable and his needs were taken care of. If there was ever any other issue I would have to call Anthony to come, but there wasn't. There usually isn't. It's just that first time.