Thank you, Mr. Chair.
I want to thank the two witnesses for being here.
I know the “Hello, Bonjour” active offer exists. I also know that some flights and routes are bilingual, but maybe an anglophone—
I don't think a unilingual francophone exists. I don't want to say a unilingual anglophone, because, as you said,
you also speak Italian, so you're bilingual but not in French and English.
What happens when a client wants to be served in French? Is there a protocol to follow?