With regard to our unions, some of their members will appear following our presentation.
Our ultimate goal is to ensure that clients and passengers benefit from a service in both official languages. We have developed a number of tools, and, together with the unions, we are working on the implementation of our language policy, on providing training sessions, on developing and distributing procedures.
Thank you also for your comment on the progress made by our employees. I must tell you that we have hired a lot of staff in New Brunswick in our call centres, which has allowed us to improve the statistics in this regard.
Since Jazz offers services on behalf of Air Canada, its staff must of course provide bilingual services. We are working closely with the Jazz team in terms of training their employees.