Mrs. Boucher, I would also like to answer your question.
We are making efforts to increase the percentage of bilingual employees across the country, as are several government institutions.
Here is the difficulty with regard to service at airports. Call centres, for example, are located mainly in Montreal and New Brunswick. It is easier to recruit bilingual workers in those regions. As for flight attendants, we do a lot of recruiting in francophone regions of the country and we assign them to bases in the west. Because of their function, this is a category of employees who are very mobile. We can recruit across the country and assign these people to our bases in the west to improve the numbers with regard to bilingualism.
As for airports, we need to recruit more people within the communities. We have entered into many partnerships to increase these numbers. It is also why we have designed tools. Not everyone is bilingual.
I agree with you that, ideally, all employees should be bilingual. With the tools, they know they can consult a colleague or call someone as needed. Even if they are not bilingual, we provide them with the tools so that they can provide the service in French to passengers who request it.
Further, we are strategically deploying bilingual employees on flights where there is a greater concentration of passengers who prefer French. We try to organize shifts according to the demographic realities and the needs of our customers.