Hello.
Thank you for being here and for having given us these explanations.
On page 15 of the document that you have distributed, there are numbers on bilingual staff that I find a bit startling. In the table "Employees who deal with the public (March 3, 2017)”, the number under the heading "Service at airports” is 36.46%. I find this percentage quite low. What is meant by "Service at airports"? Is it people who are in frequent contact with customers? If that is the case, in my view, 36.46% in 2017 is unacceptable.
For "Call Centres”, it is 65%, and for "In-flight Service", it is 49%. 36.46% for service at airports seems low. Could you explain those numbers in more detail, please. I would like to better understand them.