The Office of the Commissioner has certainly investigated the complaints received each year. They come from different regions. This shows that there continue to be issues.
I can tell you that when our employees travel, they have the opportunity to make observations that they may report to the office. They may mention, for example, that they took such and such a flight and that there was no active offer, nor even service in French or in English. This is part of the information we may use during this type of exercise.