That is correct.
The contract entered into between CATSA and the subcontractors stipulates the obligations to be met. There is also a bonus for employees who provide services in French. However, the subcontractors only check that the active offer is made; they do not check the service quality. This is part of our recommendations, because that does not go far enough. We must not merely check that the signs are in both languages and that we hear "Hello/Bonjour". If there are only one or two bilingual people in place, that is not enough. They must check that the service is provided and that it is a quality service.