Thank you.
Again this year, Air Canada was the federal institution that received the most complaints with respect to service to the public.
In fiscal year 2016-17, the number of admissible complaints received against Air Canada was nearly triple the number received in 2015-16. The majority of complaints filed against Air Canada deal with long-standing issues that have been brought to the attention of all of the commissioners many times over the years. Investigations have demonstrated time and again that in-flight and ground services are not always available and of equal quality for travelling members of both language groups.
All of the commissioners have investigated the aforementioned official languages incidents filed against Air Canada, and despite their interventions and numerous recommendations, the fact remains that the situation with respect to official languages has evolved very little, and Air Canada still faces difficulty in conforming to the act.
In short, our current authority to issue recommendations is not enough.