That is what my assistant just told me. That figure comes from Statistics Canada. I do not know the year in which it was established, but it must not have been that long ago.
However, is it possible to make an error or breach in good faith in a business like Air Canada, which serves 46 million passengers a year?
Do you feel that there is no leeway and that Air Canada should make no more errors, anywhere, without exception, as it is still doing by using unilingual anglophone cabin personnel, for example, or a pilot who does not speak French, or whatever?