I simply want to correct something. First, a complaint must be filed with the Office of the Commissioner of Official Languages, then, the complaint must be proven, and, after that, a penalty can be imposed. That's the order in which things are done.
That said, my questions are about our need to ensure respect for official languages. We are currently in a situation in which people are not respecting the act once, twice, three times, and over and over again. It's in that situation that we're trying to find a solution to ensure compliance with the act.
Could you give me examples of individuals or organizations that have repeatedly failed to comply with the law? If so, what did you need to do to try to change their behaviour?