Yes, that's super important, with regard to what we've experienced.
As I said, fundamentally we had a very good base. The resources that we've been receiving from Health Canada—to vitalize, to give these networks the capacity to know their community and know who the partners are, and to have good relationships—were well established. I have to say that was a critical element in the success factor of the community response to this crisis. Yes, we were all thrown off our game for the first couple of weeks when the pandemic hit, but they were able to move everybody into their homes, develop all of their relationships with their partners virtually; and then actually begin to even develop programming virtually, one-on-one and by telephone, with their vulnerable populations fairly quickly.
I can't emphasize enough how important it was that they had this capacity at the community level already developed in order to be able to evolve so quickly to the new reality that had been forced upon us.
The other element that I think is really critical is that those partnerships that had been established during periods of non-crisis were critical for this response. The public health institutions turned to these community organizations. Fatiha's is a great example of that, too. They turned to these community organizations to make sure that they were connecting to the English-speaking community.
I have an example of one network that decided to do a flu vaccine clinic for the English-speaking community, and they did it in partnership with their CISSS, their local CIUSSS. They were able to bring out 60 seniors an hour or something like that with regard to flu vaccines. That normally wouldn't have happened.
The community trusted these organizations too. I think that was also a really important part of the response.
Last but not least, before I hand it over to Fatiha, is the planning. We had this great structure. We had leadership with regard to how the community could connect to the vulnerable populations through the CISSS and CIUSSS, although not every one of them, because obviously it depends on the territory. They were identifying vulnerable populations and asked our communities to do so as well.
Also, in terms of those lines of communication, whether it was for federal government information or provincial government information, the community knew about it. We had a very high level of information available in English, once the wheels got in motion. Yes, there was a delay in terms of making things available in English, but it's a pandemic. You can't expect the next day after a pandemic is announced that everything will be smooth. There's always going to be—