My thanks to the member for his question.
For us, it is a constant effort. As you know, at the moment, during the pandemic, all incoming flights are limited to four airports. By moving staff to new positions, we have made sure that we have the people we need to carry out the border controls, including the new health controls, and that we have an adequate complement of bilingual employees. We are always looking to increase the number of bilingual officers in the organization, including by providing internal training, as my colleague mentioned. This training is provided by a school created inside the agency itself and that therefore always reports to it.
We have also continued our recruiting efforts. For example, in Ottawa, where I am at the moment, we go to career fairs at the University of Ottawa and the Cité collégiale. We focus on francophone environments, but the RCMP, the municipal police services and the correctional services, for example, are also looking for bilingual people. It's a little difficult therefore to find people who are already bilingual.
As for our services, one complaint is always one complaint too many. We certainly have measures in place to ensure that the officers offer and provide bilingual services at all times, which may mean calling on a colleague or an interpreter. So when someone wants service in the language of their choice, we make sure they get it.
So we will keep making these efforts, guided by our action plan, which is designed to respond to the commissioner's observations.