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Transport committee  Thank you, Deputy. We've been on the path to modernization of digital services for many years, and that led to the birth of the kiosks that we've seen in the airports. We are already working to transition to eGates with our air industry partners, and we've always had a plan to modernize through digital offerings, through various platforms.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  The type of work that we undertake requires that our officers learn hands-on both how to operate systems—they have to have access to those systems—and how to inspect vehicles. They do use-of-force training throughout the entire curriculum. Our training for officers is 20 weeks long.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  I vacation. My summer vacation was spent in Niagara-on-the-Lake and in Niagara Falls this summer. I have not visited my operations there at this time. I've been heavily focused on the airport operations. It's been well in hand with our regional director general for the area, with whom I'm in touch on a daily basis to ensure that we are being responsive to the demands in terms of the volume of individuals travelling through our land borders, which is now recovered to just above 60% of historical volumes.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  The CBSA plans every year for its seasonal fluctuations in traffic in the various modes—land, airports and through the cruise ship season—and aligns its resources and moves them accordingly. In support of the air transportation sector, we hire student border services officers every year, and they come on strength after their school year ends in April.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  The CBSA did shutter its national college for recruitment in Rigaud, Quebec for two cycles, I believe. I would have to confirm that. When it was safe to do so, we reopened. We actually had individuals report to the college. They would quarantine for the 14 days before classes.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  In a given year, we target about 275 to 300 new recruits. Therefore, it could have been upwards of 600. We are now back in full cycle, and we will complement our resources by doubling those cohorts for the next two years.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  That's a question for my colleague Ms. Lutfallah.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  Thank you for your question, sir. Since the app was first released, it has gone through more than 80 versions to improve its usability and reflect public safety measures, which change with the various orders made. We always ensure we conduct checks and tests with Google and Apple so everything is in order before the app is updated and made available to travellers.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  That's correct.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  I don't have any data with me. According to the most recent numbers reported in the media, one bug affected roughly 10,000 persons who used an Apple phone from June 28 to July 20. It took six days to correct that problem. The individuals concerned received emails directing them to quarantine.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  I'm going to ask my colleague Ms. Lutfallah to discuss fines. However, I can tell you that we're collecting implementation information that should have been forwarded through ArriveCAN. People aren't required to quarantine for 14 days for failing to submit their information via the ArriveCAN app.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  Regrettably, I can't speak to the U.S. pre-clearance operations. I know Public Safety is heavily engaged with their Department of Homeland Security counterparts, as well as Transport Canada, and the CBSA to a much lesser extent, just to speak to the interest and what we have seen in terms of the capacity being sought in restoring air transportation.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  Thank you for the question. Mr. Chair, the ArriveCAN app is actually the vehicle for the provision of the medical information and public health information mandated through the order in council as issued by the Public Health Agency of Canada. Without the use of ArriveCAN, for which we receive the information 99.5% of the time in advance in air and in marine, and just over 90% in land, that information would need to be collected either by paper submission or orally for capture and input by a CBSA officer.

August 19th, 2022Committee meeting

Denis Vinette

Transport committee  Regretfully, I can't speak on behalf of U.S. customs and their current personnel. They work with our public safety portfolio or lead agency in terms of providing some of the pre-clearance capacity. On the CBSA side, I will say that we are all hands on deck. We plan for summer volumes.

June 16th, 2022Committee meeting

Denis Vinette

Transport committee  Thank you, Mr. Chair. Many thanks for the recognition in your opening remarks. I truly appreciate it. We've had some great staff working diligently for the last two and a half years, doing all they can to protect at the border. It is a pleasure for me to appear and speak with you today about the Canada Border Services Agency and what we are doing to improve the overall traveller experience at our airports.

June 16th, 2022Committee meeting

Denis Vinette