Thank you for your question.
I will ask my colleague to comment in a moment.
That amounts to a review of the findings made by the commissioner, with whom we are in constant contact.
We introduced a three-year action plan encompassing a series of initiatives that are based on four themes. The themes were chosen to reflect the commissioner's findings and to make sure we have sufficient organizational capacity to provide bilingual service. By capacity, I mean the number of employees, as well as the tools our unilingual and bilingual officers need, and the technology to ensure we interact with travellers in the language of their choice at all times. That includes in-person interpretation in major centres and telephone-based interpretation in smaller centres.
My colleague can tell you a bit more about the action plan.