I can assure you that we will continue striving to have individuals designated as bilingual at bilingual points of entry. We have put procedures in place. As a result, when a traveller looking for a French-speaking officer comes to a booth that is not designated as bilingual, we go and fetch an officer from another booth who can provide the service, so that the individual does not have to move to another lane. I can't speak to the specific case you mentioned, but I can assure you that we make certain bilingual officers are always posted at lanes designated as bilingual.
On March 25th, 2021. See this statement in context.