Okay.
Of the older files still under investigation, only two date back to 2017. These are extremely complex cases. We are doing our utmost to make progress on these files. There are also a number of files dating back to 2018. We still have about 30 cases under investigation. The other files are much more recent.
All files receive full attention from our staff. Complainants are always contacted promptly and kept informed of the progress of the investigation. There are many steps in an investigation and many are beyond our control. For example, when we request information from federal institutions, unfortunately, it can take some time for them to respond satisfactorily to our investigations so that we can investigate all the issues.
I don't know if this answers your question. I don't have in front of me the percentage of files where the service standards we set for ourselves were met. It depends on the volume of complaints we receive. As Mr. Théberge explained, in the last five years we have been receiving two to three times as many complaints. Obviously, the higher the volume of complaints, the less we are able to meet our service standards for complaint processing time.