Thank you, Mr. Chair.
Mr. Rousseau, you said earlier that your record was improving. I asked you about what indicators you might have used as a basis to make this statement, and you mentioned the numbers reported by the Commissioner of Official Languages of Canada and other figures you might have used.
Can you tell me precisely what indicators you use? I'd like to remind you in passing that the data for the 2020 year and the 2021 year may be unreliable, because Air Canada was less active and there were far fewer passengers. It's therefore only to be expected that the number of complaints to the commissioner would have decreased during that period.
Can you tell me precisely which indicators you used as a basis for saying that your record was improving?