Mr. Chair, in response to the question, let me say first of all that Air Canada very much respects both official languages and the Official Languages Act.
We do our best to adhere to all of the rules. As we've spoken about before to many commissioners, the complexity of our business and the volume of interactions we have with customers give rises to the highest number...versus other companies, but we're not comparable to other companies.
I can commit to you, certainly in my 14 years with Air Canada, that there has been continuous investment in trying to improve our performance. We hire every bilingual flight attendant we can possibly get, and we'd like to have more. We hire as many bilingual employees as possible outside of the province of Quebec, which is a challenge given the current situation.
This bilingualism and this approach to both official languages is part of our brand and part of our equity, and we take it very, very seriously. We promote bilingualism across Canada. We partner with many different organizations to promote the French language in all parts of Canada. Certainly it is my commitment that this will continue, and it will improve as we continually find better ways of delivering service in both official languages.