For a company like Air Canada, it might require several years to determine whether there has really been an improvement, or a new trend, in the number of complaints. Air Canada was the main culprit for many years. We made recommendations to deal with this, as you did. The company has not come here to testify for a while now, and we haven't studied this particular issue for a while. However, I think it had promised to introduce mechanisms, particularly in terms of training.
You will also no doubt recall, Mr. Chair, that we were invited to visit its training centre here in Ottawa.