Currently, when someone files a complaint, there are two approaches: a formal investigation process and more of an informal facilitated approach.
There are a number of ways that we could work with an institution. There are other mechanisms. There are alternate dispute mechanisms, and the proposed legislation gives us that opportunity to put in place those mechanisms. How can we work better with institutions to ensure better compliance other than through complaints and recommendations? There must be other ways that we can work with these institutions to have better outcomes.