I can tell you that, since 2018-19, the commissioner has been sending us an average of nearly 100 complaints a year. Some years, like 2023-24, we received more.
That year, a change in the reservation system caused a problem with the language selected for communications between travel agencies and the system. Many customers didn't receive their notifications in their chosen language. In fact, a number of MPs reported this problem to me. We made those changes. Technical issues do happen. We correct them, but that can increase the number of complaints. So we didn't wait for monetary penalties to correct that. It's not related to monetary penalties. For us, it's a matter of principle and priority.
I will now report what the commissioner said publicly at one of our recent meetings:
I applaud Air Canada's commitment to continuing the conversation with us on its official languages initiatives, which shows the airline's willingness to co-operate and work toward full compliance with the act.
That's what the commissioner said, and it reflects our goodwill.