I want to take a brief look back. The modernized Official Languages Act received royal assent in June 2023. Let's look at the context at the time of the 2022 report by the Commissioner of Official Languages. I recognize that there have been improvements since then, but a year before the modernized act was passed, we read that Air Canada was one of the main sources of traveller complaints and that there had been no significant improvement since Commissioner Fraser's 2016 special report.
In 2023, in the report published in the same year as the act was modernized, we read that the number of complaints against Air Canada had reached a 10-year high. The public expected improvements because they wanted to see their rights respected at all times.
I would like to hear your comments on this, because you yourself mentioned that there have been improvements over the past two years and you've put various compliance measures in place. Could the fact that there is a system of monetary penalties have had an impact on recent improvements when it comes to compliance with language obligations?