Mr. Rheault, I said I wouldn't raise a particular issue, but I found my example.
In 2023, a businessman by the name of Jean‑Pierre Beaudoin was travelling in business class, if I'm not mistaken, and, after settling in, he realized that the flight attendant didn't speak a word of French. Mr. Beaudoin asked to be served in French, but she refused and said she did not speak French. He insisted, and she came back with a security guard. Even though there were other flight attendants who spoke French, they supposedly couldn't serve him. He was given a choice to get off the plane or agree to be served in English.
You may not have been aware of this at your level, but I think it deserves to be penalized, because it's really unacceptable.