I've grown up in airports. When I first started in airports, official languages, in my view, were not being implemented in a way that you would expect today. There's no doubt.
I'm glad to see that industry worked with the government to come up with a very clear and concise traveller-specific mandate that applied to airports for many years. For the committee's interest, I brought a copy so that you can all see it. It's not on the public website any longer—it's been removed—but I have it here, and I'm happy to share it with the committee.
It's very reasonable. It ensures that travellers can receive essential services in the official language of their choice, as they can today at my airport in Regina, Saskatchewan, which, by the way, has a very low demographic of French speakers compared to English speakers, per the census.
In 2018, that all changed, and that's the concern with compliance today.