As an example, let's take the supervision of employees, or more precisely, the supervision of an employee in French. There may be guidelines that say exactly how it is to be done, but some flexibility is necessary. For example, can someone outside a designated region supervise an employee inside that designated region?
The issue also arises in providing services. For example, if no employee is available to serve a client in person, does that mean that we could make an appointment to ensure that the client is served in French? Does it mean that an employee could be brought from another branch to provide that service?