This power to make orders is a power to make recommendations. These recommendations are followed on a voluntary basis.
However, if they are not followed voluntarily, it will be up to the individual who filed the complaint to go before the Federal Court and sue the company to obtain the desired remedy.
This places the burden of enforcing the law on the shoulders of the individual, the low-level employee or the small-scale customer who is alone against the machinery of government and turns to the commissioner, who, despite all their good will, has very limited powers, and so, ultimately, if the business says it has no interest in following the commissioner's recommendation and continues to act in violation of the regulations, it will be up to the litigant to go to court as an individual.
This is therefore very positive [Inaudible—Editor] regarding access to justice.