Evidence of meeting #36 for Official Languages in the 45th Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was quebec.

A recording is available from Parliament.

On the agenda

Members speaking

Before the committee

Boucher  Chief Executive Officer, Droits collectifs Québec
Côté  General Counsel, Droits collectifs Québec
Chiasson  Chief Executive Officer, Fédération acadienne de la Nouvelle-Écosse
Comeau-Desautels  President, Fédération acadienne de la Nouvelle-Écosse
Chayer  Vice-President, Guest experience and Vacations, Westjet Group, WestJet Airlines Ltd.
Joanette  Legal Counsel, WestJet Airlines Ltd.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

That's good.

Mr. Martineau flew with WestJet, and the flight attendant told him that English was the only official language in Canada. In any case, I was reading the article about it.

I wanted to know something else. Outside Quebec, do you have unilingual anglophone employees?

4:55 p.m.

Vice-President, Guest experience and Vacations, Westjet Group, WestJet Airlines Ltd.

Lyne Chayer

Yes. We still have unilingual anglophone employees at headquarters in Calgary, among other places.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

You said that you didn't have any unilingual francophone employees in Quebec. Isn't that discrimination?

4:55 p.m.

Vice-President, Guest experience and Vacations, Westjet Group, WestJet Airlines Ltd.

Lyne Chayer

No. In Quebec, we automatically hire bilingual people because we obviously have to provide inflight service in both languages. Of course, flight attendants based at our hubs may be assigned to domestic flights, but we always want to provide service in both languages.

As for Sunwing Vacations, that was part of the acquisition. We have an office in Laval with 200 employees. Again, we hire bilingual staff. If customers want to contact the call centre, if they want to do a group booking, speak with customer service, whatever, we have to provide services in both languages.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

However, if there are unilingual anglophone employees, why wouldn't there be unilingual francophone employees as well? It can be done. If one employee can't provide the service, another can. It seems a bit uneven. You're asking that all the Quebec employees be bilingual, but you should require that of all employees, period. That's my opinion.

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

I'll answer that, if I may.

That is something the francization committee will take a very serious look at. We're aware that before we implement measures requiring English in Quebec, we need to make sure that the requirement is really necessary for the hiring process. There are a number of measures under the Charter of the French Language that need to be examined before we can impose a requirement other than French. Those are measures that we'll put in place, and we'll be sure to comply with them.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

Are you subject to the Charter of the French Language?

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

We have the obligation.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

I'm not talking about the Use of French in Federally Regulated Private Businesses Act.

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

No, I know. You're talking about the Charter of the French Language. We'll be registering soon. A company that hires a certain number of employees over a six-month period is required to register six months after the end of that period. We therefore have six months to register. In short, it takes a year, which expires at the end of the month. We'll therefore be registering very soon with the Office québécois de la langue française.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

That's good. I commend you.

In any case, even with the French in federally regulated private businesses act, there is supposed to be widespread use of French for Quebec or, potentially, for regions with a high proportion of French speakers.

4:55 p.m.

Vice-President, Guest experience and Vacations, Westjet Group, WestJet Airlines Ltd.

Lyne Chayer

Allow me to add that Sunwing Vacations was already certified by the Office québécois de la langue française. We had already done that. We're now preparing to do the same for WestJet.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

That's great.

I was wondering whether people on your board of directors speak French. Does the chair of your board speak French?

May 28th, 2026 / 4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

We have two people on the board of directors who can speak French. Our chair and our chief executive officer both speak French.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

You're doing better than Air Canada.

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

They're from Europe, so they're very familiar with multilingualism and the importance of languages.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

That's good.

If you're already subject to the Charter of the French Language, you don't need to be subject to the federal law, except outside Quebec, is that right?

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

For Quebec, the regime is optional. We can choose one regime or the other. Outside Quebec, the federal regulations apply.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

Have you compared the two systems? What's your impression of each one?

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

I'll answer very quickly. They're not identical, but they're very similar.

I believe the people from the department came to talk to you about their meetings with the Office québécois de la langue française, the OQLF, to ensure that the two regimes are as similar as possible.

The question for us is this: Will we work with two regulatory authorities, the commissioner federally and the OQLF provincially, or will we switch completely to the federal system to deal with a single regulatory authority? There's not really a significant difference between the two regimes.

Mario Beaulieu Bloc La Pointe-de-l'Île, QC

You haven't decided yet. Is that correct?

4:55 p.m.

Legal Counsel, WestJet Airlines Ltd.

Tristan Joanette

Essentially, we will likely follow the federal recommendation for practical reasons. If we are already subject to the regime that applies outside Quebec, it will be easier for us to coordinate with the federal government. However, ultimately, the obligations are the same for Quebec.

The Chair Liberal Yvan Baker

Mr. Beaulieu, your speaking time has expired. Thank you very much.

We will now move on to the next round of questions.

I give the floor to Mr. Dalton for five minutes.

5 p.m.

Conservative

Marc Dalton Conservative Pitt Meadows—Maple Ridge, BC

Thank you.

I would like to thank the witnesses.

Ms. Chayer, your company's presentation was very positive. That's nice, but I haven't heard any complaints. Normally, when business representatives come to meet with us, they have suggestions to make.

Are you completely satisfied with the draft regulations, and are you giving us carte blanche? If you have any suggestions, now is the time to make them, because we will be making recommendations after our study is complete.

Do you have any recommendations to make, or are you applauding what we've done?

5 p.m.

Vice-President, Guest experience and Vacations, Westjet Group, WestJet Airlines Ltd.

Lyne Chayer

We have made some recommendations.