Section 15 of the draft regulations states that businesses must clearly indicate to consumers that they can communicate with and obtain services from that business in French, but it doesn't go any further than that. In my opinion, this language is far too weak and far too permissive, which is why I propose going further with a concept that has already been tested and is well known, the concept of active offer. With active offer, we could also ensure that the rules aren't just for show, but that they enable a service that actually exists—without wasting time or embarrassing consumers who want service in French.
