When it comes to services in French, I'm thinking about the lack of an active offer. Unless we recognize the accent of the person serving us, we won't ask for service in French. That's why we sometimes find ourselves in a situation where two francophones are speaking to each other in English.
This brings me to the issue of the possibility of working in French. The challenge we face is the lack of recognition of the value of being able to speak two languages—of seeing this as an added value. There is work to be done to ensure that we recognize the importance of offering services in both official languages.