We have four levels of French proficiency. People are tested. A person who has reached level 4 is perfectly bilingual and doesn't need to requalify. A person who has reached level 3 is considered bilingual. The test for level 3 is to be able to translate an unscheduled announcement on one's own. So, if there is an announcement to be made on the plane, the person is able to translate it live without assistance. A person with a level 3 qualification is able to adapt quickly.
A person who has reached level 2 is able to communicate and provide a service, but is not considered bilingual. When we say that 50% of our employees are qualified as bilingual, that means employees with a qualification of level 3 or higher. So they can provide the service, including the unscheduled announcement. When we talk about 65% of employees, that includes employees with a level 2 qualification. They can provide a service, but they're not qualified.
When we assign bilingual staff, we only count employees who have a level 3 or higher qualification, because we feel that's an acceptable standard.