When I first took the job there were five people in the office, so, as I mentioned before, I would get my girl to get me a plane ticket. I would phone the institution and tell them I was coming. They would make up a list of inmates who wanted to see me and I would go out and do it.
I had a part-time investigator, and then there was myself and a couple of secretaries in the office. That was it.
Over the years we were allowed to hire more staff. I don't know how often Mr. Sapers goes to the institutions, but I would think it might not be necessary if you have enough investigators to do that function. Basically the role of the Correctional Investigator was to investigate inmate complaints, and you would have to go to the institution to talk to them.