Thank you.
When we look at projects overall, one of the things that we have developed and we're in the process of implementing with departments is a methodology called outcomes management. Outcomes management is a process whereby the business owner of the solution that's being developed identifies the specific business outcomes at the end of the project, but all the way through the project. The outcomes management process allows us, as we go through, and as we earn value through the project, to confirm that the business requirements, and actually the business results, are being delivered. I think that mechanism, in addition to whether we completed the project on time, and whether we completed it within budget, if you look at it from an industry perspective, is a far more important indicator.
So did we actually achieve the business outcomes we were trying to achieve from this technology? It plays very well with Mr. Poole's secure channel. Did the secure channel allow Canadians to have access to particular services anywhere, anytime, in a way they wanted to access them? You can look at the numbers and the volume, so it does that sort of thing with different types of business environments.