There are two main reasons for that. The first one is capacity. When it came to HR management, Passport Canada was to a certain extent struggling with recruitment, training, etc. Part of the HR strategy is to get a good picture of the situation at Passport Canada. So far a full assessment of the health of the organization has been completed: how many people we have, rate of absenteeism, equity, etc. Under management practices as well is whether we hire people full-time or on term, the use of overtime, and so on, in order to decide the best way to manage our staff.
On June 20th, 2007. See this statement in context.