There are two main reasons for that. The first one is capacity. When it came to HR management, Passport Canada was to a certain extent struggling with recruitment, training, etc. Part of the HR strategy is to get a good picture of the situation at Passport Canada. So far a full assessment of the health of the organization has been completed: how many people we have, rate of absenteeism, equity, etc. Under management practices as well is whether we hire people full-time or on term, the use of overtime, and so on, in order to decide the best way to manage our staff.
