I personally love the example of ISO. I guess some of our people who are closer to it find that there are flaws in that comparison, but certainly ISO resonates with me. In a sense, as I understand the processes, we are the ones doing the certification, whether for Air Canada, WestJet, or Air Transat. We are the ones that are certifying it. In fact, the four phases that are identified in the Auditor General's report indicate the different phases of acceptance of the process.
On June 5th, 2008. See this statement in context.