Processing times are one of the variables we would be expecting a department to consider as it's trying to establish a service standard. There are also other variables that departments must and do consider when they're trying to establish standards. They have to balance the cost of providing a service against the timeliness. As a department is trying to determine a service standard for a particular program or service, they need to consider how much funding they have available and how best to use it, while at the same time providing service in a meaningful way.
Another thing that goes into the whole issue of service standards is consulting with clients. We know that in various places in the report one of the ways departments can identify good service standards is to consult with clients to get a sense of what's important to them. Those are some of the issues that go into....