Thank you, Chair.
The question has been asked a couple of different ways, but I don't know if I actually heard the response. Clearly, when you looked at some service delivery, it was almost three years ago that it was identified. Now we're looking at 2010 and, as I hear you, Mr. Yeates, you've said, well, I guess we have to do it now. So in the intervening period, what were we doing?