Thank you, Chair.
Mr. Yeates, I think the theme of this discussion should be “no control over your intake”, like an open-ended system. I've served in different companies and businesses of all sizes for over 30 years, and there's nothing to compare it with. Everything is a moving target, in your case driven by international events to a large degree with the refugee determination, and by political decisions.
But I'm looking at the transition you've made which is basically from the 20th-century paper economy to the 21st-century digital. It's a massive, massive transition. My question is, how much do you expect your total productivity to increase once the case management system is in and working the way you want it to?