We cite the example that now, if there's a tax debt that needs to be collected, it does not require face-to-face intervention.
For example, if there's a taxpayer in Toronto whom a tax debt needs to be collected from, it doesn't require face-to-face intervention, but, if there's not somebody available in Toronto to work the file, the file could be worked by somebody in a different part of the country. This means that there are not the same bottlenecks that used to exist; the files can be spread out and worked from anywhere in the country.