Actually, what it says in paragraph 2.22 is “at the time of our audit, more than 70 percent of records of employment were submitted online.” We weren't implying in any way that it was a bad level of usage.
What we were talking about was that since 2006 there have been incremental improvements requested by business groups to the existing services. However, businesses still can't update their profiles or change their addresses online. What we were pointing out there was that there were other things that people were asking for in terms of improvements to the service, but they hadn't been able to deliver those yet.