I think the agency could give you more detail, but where we're dealing with efficient resources starts in paragraph 62. In particular we say in paragraph 64 that the agency had put in place 15 of 37 planned initiatives to improve efficiency. Then we say at the end of paragraph 64:
For example, in 2012, respondents to the business survey component of the Survey of Employment, Payrolls and Hours were given the option of completing questionnaires online instead of by mail or telephone.
At the time that we finished the audit there were still 22 efficiency initiatives that the agency had scheduled, which had not been put in place at that point in time.