We are not satisfied with 67%. We'd like to see a much higher number.
Of the 33% who are missing, some of them are people who came looking for statistics that we simply don't have. When they don't find it, obviously they're dissatisfied. But there is a lot of dissatisfaction with our search engine. People feel that if they type in words they don't feel it gets them directly to the kinds of information they are looking for. They find that the structure to drill down into the website is awkward and it's using terminology that's not familiar to them.
This information is currently being used to try to do a comprehensive redesign of our website that will make the flow much easier.