I think that, as is the case in just about all audits we have done, we have identified some things the department has done well. In particular, we did say that access to the rehabilitation program was timely, but then we identified that there are some things that need to improve. I think, overall, in this audit, given that most of the veterans are trying to access these services through the disability benefit program, I would say there's still a lot the department needs to do to improve its performance.
On November 27th, 2014. See this statement in context.