Their standard under the disability program is to process 80% of the applications from veterans within a 16-week time period. We found that they were actually processing about 75% within that timeframe.
In terms of what it represents for the veteran, that's from the point in time that the veteran has been able to actually complete the application form. What we're raising in the audit is that actually, for the veteran, the clock starts earlier than that, if you will, because the veteran has to go through the process of actually getting the application form to a completed state, and what we found was that on average, that was taking an additional 16 weeks, an additional four months, if you will. So it's four months for the veteran to complete the application, and then four months for the department to process the application.