Perhaps I could make two points in response to that observation.
I think the first point is that for approximately 60% of the veterans implicated in this statistic, Veterans Affairs didn't know if they were or were not receiving services.
The other point is that getting services to individuals who have acknowledged that they need mental health services is and should be a priority of the department. As I said, when we look at whether it's the standard of 16 weeks or if we look at the number who have actually received a decision within 16 weeks, the point we should not forget is that veterans are looking for the service and Veterans Affairs needs to set up a process that allows veterans to access the services as quickly as possible.
In our view, and from what we have seen, that wasn't the case because, as we note in exhibit 3.5, to get to the 80% mark—and that is at page 10—it took 32 weeks from the perspective of the veteran who is looking for services.