I don't want to downplay the issues, certainly, that were found here. I think when you look at our conclusion, you see that we have said that the department does not have reasonable assurance that these first nations had access to the services and the medical transportation benefits that we examined. But I don't want to downplay the complexity of the environment that the nurses are operating in and the challenges they face, including these types of social determinant challenges.
Fundamentally, in the course of this audit, we found that there were a number of things that the department could have been doing better that were within their power to do better. Despite the complexity of the situation and those problems they face, there's more that they could do.
Now, the department has agreed with our recommendations. They've said that they're going to implement our recommendations. In this audit, we made 11 recommendations, which is more than we make in a lot of audits. If they can put measures in place to deal with those issues we found, to deal with the recommendations we made, we certainly feel that it's possible for them to significantly improve the services to these remote first nations.