They expect to be able to go online to interact with the government and complete their transactions with the government. We have a couple of examples in the report of businesses, where interacting with one department takes them five days to get set up, and with another department, it takes 21 days to get set up. That type of performance just doesn't seem to be what you would expect in an online world.
On November 27th, 2013. See this statement in context.