As I mentioned in my opening statement, a number of these issues have been around for a while. Departments have been working on them for a while, but they haven't been able to get them resolved. We think they need to go back to the things that have been proven to work in terms of setting deadlines, learning lessons, setting objectives, and those types of things in measuring performance to make sure some of these files move forward.
On November 27th, 2013. See this statement in context.