Thank you very much, Chair.
I too was very disturbed by this report. I don't want to belabour the obvious, but the fact that there were real lives at stake while all of this was being sorted out is not only a shemozzle, not only a mess: it was a hot mess.
I am most concerned about.... I appreciate that many improvements have been done administratively and so on, but what is happening now?
As a former social worker in the province of Quebec working with la Régie des rentes, which is far from perfect as well, I can say that there certainly was a give-and-take and that there was contact among the professionals while we were accompanying patients, clients, citizens in this process.
I would like to hear from the clients—