There is an awful lot in reality that flows from the timing assumptions that were made, so it is a significant error when you get the planning assumption wrong about timing.
The second thing is that we did not have complete information about the caseload. That's another critical piece of information. If you don't know how high the mountain is, you're not going to be preparing adequately to climb it. Partly because of the independent structure of the previous tribunal, we did not have complete information about what was in the caseload already. That then was inherited unfairly by the new tribunal.
In summary, Chair, I accept the charge. If the committee has views about the responsibility of the deputy minister, I would be happy to take them up with the minister to whom I am accountable, but our emphasis at the moment is on getting this right.
I do not, however, dispute your assertion about the planning problems, and I have offered two specifics to provide somewhat your answer.